Need support? Candy is here to help you. Our customer service team and Candy professional engineers are here to provide advice and service to help you manage and maintain your appliances.



Instant message us through WhatsApp (UK CUSTOMERS ONLY) to talk to one of our customer service advisors

Open WhatsApp
Chat Live

Live chat

Please log in to My Account to live chat with us (UK CUSTOMERS ONLY). We will be able to support you in as little as a 1 minute!

Log in now

Email us

If you have a question or need support, Candy Customer Service can give you assistance in case of a malfunction or maintenance of your appliance.

Contact us

Call us

Before calling be sure to have 16-digit serial number that you find on the product and the purchase date.

Where to find the serial number

Is your machine in guarantee or do you have an extended warranty?

Tel: 03446 923 607

Opening hours: Mon-Fri:8:00am - 5:30pm Sat-Sun:9:00am - 4:30pm

Need a repair but not covered by a guarantee or a warranty?

Tel: 03448 470 406

User manuals

Download the appliance instruction manual directly from the site in PDF Format. Select the product line, the name or code of the appliance you are interested in. Do you have a connected appliance? 


Register product

Welcome to the Candy world and thank you for choosing one of our appliances.
To get the most out of your product, please call us to register your warranty

Tel: 0800 479 0770

Opening hours: Monday-Sunday 8am-8pm.

As an alternative, register online with the link below.

Register your appliance

Candy warranty

Candy appliances automatically come with a 12 month call out, parts and labour guarantee. To see terms and general conditions please consult your warranty certificate.


Look at warranty conditions


To protect you against unexpected expenses, extend your warranty.

More info about extended warranty

Care and Maintenance

Regular maintenance of your appliances, through the use of professional products, allows to extend the shelf life and effectiveness over time.
CARE+PROTECT offers you a complete range of new products for the maintenance and the care of your home appliances.

Buy online

Accessories and spare parts

Candy has a wide range of accessories and spare part for your appliance. Contact us to find compatible accessories.

Find out more

Candy Repair Service

Candy engineers use only genuine Candy parts.

Simply tell us your warranty status, select a time that’s convenient for you, and we’ll assign our specialist Candy engineer to fix your appliance.

Find out more

Make a complaint

I want to make a complaint, how do I do this?
We are really sorry to hear that you are unhappy with us and have complaint. Please contact us using one of the methods below so that we can put this right for you:
Call: 0344 499 5599
You will need to provide your full details, including name, address including postcode and you’re appliance model and serial number.


I have an existing complaint
If you have already spoken to someone about your complaint and they haven’t been able to resolve it, our specialist team can step in. Please contact them:
To speed things up, please kindly provide
Your name
Address & Postcode
Case Number from your initial contact with us.